Top 10 Call Centers In The Philippines
The Philippines is one of the major outsourcing destinations in the world, next to India, as proven by the hundred of call center operations around the country. Business is booming and the country is one of the preferred centers of operations, having good and natural English-speaking staff, the economic benefits as well as the lure of the country itself.
E-Telecare Global Solutions is the first Filipino Ayala-backed call center company which provides technical support, inbound customer service and sales programs to Fortune 100 clients. It also offers licensed mutual fund transactions and has partnered with Stream Global Services to expand its international business process outsourcing services. E-Telecare is one of the major BPO players, and ranked third in 2008 with revenues of P7.9 billion.
Software Ventures International (SVI) is composed of a dedicated team of MIS specialists and is a leading provider of Business Solutions Development and IT consulting. It had been in operation for over 20 years and had developed business solutions for major worldwide industries in telecommunications, healthcare and pharmaceuticals, transportation, media, banking and insurance, manufacturing, energy and government.
Aegis People Support is one of the fastest growing BPO companies, with P5.7 billion in revenue in 2008. The company offers interactive and back-office services to a number of Fortune 500 companies worldwide in the areas of telecommunications, healthcare and insurance, travel, banking and finance. The company has a total of over 5,000 workstations in their 8 Philippine facilities. People Support merged with Aegis on 30 October 2008.
Customer care solutions are the major service being offered by the ICT group. They provide support for domestic and international corporations in the fields of insurance, telecommunications, healthcare, hospitality, finance, and information technology among others. It started their operation in Makati in 2003 and has grown ever since and has opened additional centers in the Philippines. ICT Group provides services to clients in the United States, Australia, Canada and the United Kingdom.
West Services is a growing BPO center in the Philippines, offering automated voice response services, direct marketing, and customer initiated contacts processing, including inbound and outbound calls. West Services has been honored as the 2009 Employer of the Year by the European Chamber of Commerce of the Philippines for the company’s thrust to provide career advancement opportunities, family-like work environment and very competitive pay.
Epixtar provides teleservices and marketing expertise to manage their clients’ customer acquisition, win-back and retention. There is a major controversy regarding the operation of Epixtar in the Philippines and had filed a Chapter 11 Bankruptcy Protection in 07 October 2005 and is now called Amberbase Solutions. Currently, they are focused on offering financial services and medical transcription as well as other BPO services to international clients.
Teletech is a major provider of integrated customer relations management solutions. It formed an alliance with the Philippine Long Distance Company (PLDT) in December 2000 for the expansion of its Philippine operation. Teletech focuses on servicing the US market through its facilities in Manila. It ranked number one in 2008, with reported revenue of P8.1 billion.
Its Philippine operation provides cost-effective, high-quality contact center and IT solutions for sales, technical support, customer care, back office support, market research and IT development for such industries as travel, telecommunications, financial and hospitality industries.
- Call Center News.
- Convergys Philippines.
- E-Telecare Philippines.
- E-Telecare Merged with Stream To Form Giant Global BPO Firm.
- Software Ventures International.
- Aegis and People Support Merges on October 30, 2008 to Create a Global Business Process Outsourcing (BPO) Leader.
- West Corporation.
- Epixtar. Epixtar.com.
- Telus International.
- Epixtar Philippines Closes, Sheds 650 Seats.
- Epixtar Philippines Now Amberbase Solutions.
- West Contact Services Named 2009 Employer of the Year by the European Chamber of Commerce of the Philippines.
- BPO Firm Amberbase Solutions to Expand.
- Telus International Philippines.